Refunds

Our paid products are sold through other stores, and each store runs its own refunds. Look at where you paid:

• CodeCanyon: the Envato Market refund rules apply. See the next question for the steps.
• lynk.id: the lynk.id terms apply. If you did not receive the download, ask lynk.id within 24 hours of paying; fees and taxes are not refunded. If the product does not work as described and we cannot fix it, write to us with your order details within 14 days of purchase. We fix the problem, ask lynk.id to refund you, or refund you ourselves where lynk.id cannot.

Before you ask for a refund, message us on WhatsApp or by email. Many problems can be fixed.

CodeCanyon refunds go through Envato, not through us:

1. Check that your case is covered by the Envato Market refund rules. They cover an item that is not as described, does not work and cannot be fixed, has a security problem, or comes without the promised support. A change of mind is not covered.
2. Open Can I get a refund? in the Envato Help Center and send the refund request from there.
3. We review the request. If it is declined, or not answered within five days, you can raise a dispute with Envato.
4. After approval, Envato sends the money back to the way you paid.

Tell us about the problem first, so we can try to fix it.

Invoices from Arizu Studio, and payments in apps that use Arizu Pay, are paid through our payment provider. These refunds are not automatic.

1. Contact us on WhatsApp or by email with your invoice number or the payment reference on your receipt.
2. Tell us why you want a refund.
3. If the refund is approved, we send it back through the payment provider.

Studio work follows the payment and refund terms in your quotation or agreement. Where the quotation says nothing about refunds:

• if you cancel before we start the work, we refund your deposit in full;
• if you cancel after we start, we refund the part of the payment that covers work not done yet, minus third-party costs we already paid for your project, such as domains, hosting, licences or stock media;
• work you approved, and third-party costs, are not refundable.

No. A digital product can be downloaded and kept, so we do not refund a working product after it was downloaded, unless the marketplace rules, the product page or the law say otherwise. A product that does not work as described, and that we cannot fix, is always eligible for a refund.

Purchases inside our Android apps are refunded by the app store you paid through, under that store's refund policy.

A marketplace or app store pays its refunds back to your original payment method. Refunds we pay ourselves are sent by bank transfer within 14 days after we approve them.

Read the full Refund Policy.